Uncovering the Dimensions of Organizational Agility in Crisis Contexts: A Grounded Theory Study of Logistics Firms

Abstract

This study seeks to uncover the key dimensions of organizational agility during crises, using grounded theory methodology within the logistics industry. Drawing on semi-structured interviews with 20 senior operations managers from regional logistics firms that navigated the COVID-19 crisis, the analysis identified four core agility dimensions: structural flexibility, real-time decision-making autonomy, adaptive supply chain reconfiguration, and workforce redeployment readiness. The emergent model illustrates how agility is not merely operational but also behavioral and strategic. These insights provide a theoretical foundation for further agility metrics and resilience frameworks in turbulent environments.