Identifying Organizational Factors Influencing Ethical Decision-Making Among Middle Managers: A Qualitative Study in the Financial Services Sector

Abstract

This study explores the organizational factors that shape ethical decision-making among middle managers in the financial services industry. Using a qualitative exploratory approach, semi-structured interviews were conducted with 22 mid-level managers across five major financial institutions. Thematic analysis revealed five core factors: organizational culture, leadership modeling, performance pressure, ethical training accessibility, and internal accountability mechanisms. Participants emphasized the tension between profit-driven mandates and ethical responsibility, highlighting the need for clearer ethical frameworks and leadership consistency. The study offers insights for enhancing ethical infrastructures within financial firms and promotes a culture of integrity in high-stakes decision-making environments.