Examining the Impact of Digitalization on Employees’ Future Competencies with the Moderating Role of Human Resource Development
Keywords:
Human resource development, Digitalization, Employees’ future competenciesAbstract
The purpose of this study was to examine the impact of digitalization on employees’ future competencies, considering the moderating role of human resource development (case study: employees of Golrang Distribution Company in Isfahan Province). In terms of objective, the research is applied, and in terms of nature, it is descriptive–causal. The statistical population of this study included all employees of Golpakhsh Company, one of the subsidiaries of Golrang Distribution Companies in Isfahan Province, totaling 103 individuals. Due to the limited size of the population, the entire population was examined as the sample using the census method. The data collection instrument was a standardized questionnaire (Pivarasalej et al., 2024) consisting of 18 items. The content validity of the questionnaire was confirmed by the academic supervisor and management experts, and its reliability was verified through the calculation of Cronbach’s alpha coefficient, which exceeded 0.70 for all constructs. Based on the literature review and the conceptual model, two hypotheses were proposed in this study. Data analysis was conducted using descriptive statistics (with SPSS software) and inferential statistics (with PLS software). The findings confirmed all hypotheses and indicated a good fit of the research model. The results demonstrated that digitalization has a significant positive effect on employees’ competencies, such that investment in human resource development programs contributes to enhancing employees’ capabilities and adaptability. This study identified new key competencies that have gained importance as a result of digitalization and emphasized that the continuity of training programs and the improvement of organizational culture have led to enhanced performance and service quality in Golrang Distribution Company. Therefore, it is recommended that managers pay adequate attention to the developmental needs of their employees in order to achieve organizational success and growth.
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Copyright (c) 2025 Ahmad Ansari; Mostafa Taheri, Samad Ranjbar Ardakani (Author)
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
